Skip to content
English
Sign in
Contact us
  • There are no suggestions because the search field is empty.

Shopify App - FAQ

 How are the App buttons and icons embedded in my store?

Our VTO app offers two types of UI elements: a clickable icon and a CTA button.

  • Clickable icon: This can be displayed on collection pages, product pages, or both. When enabled, it appears in the top-right corner of the product image.
  • CTA button: This is designed for product pages. When enabled, it appears alongside the other CTA buttons, such as the “Buy” button.

These elements are embedded automatically, so you do not need to modify your theme or edit any code.

You can enable or disable them by toggling the corresponding App embeds in Shopify’s Theme Editor.

 The App buttons and icons are not displayed correctly. What should I do?

First, make sure the type of page is compatible with the element. The button is only available on “product pages”. The icons are available on “collection pages” as well as “product pages”.

On your website, the elements will only be displayed for active products. If an element is not displayed for a particular product, make sure the product has been properly digitized and that you have it listed as an active product.

If you have an issue with one of the elements not being embedded at all in your theme, check the list of compatible themes (see compatible themes).

For themes that are not listed, it may be that our elements do not manage to embed themselves automatically in the page. Use the “custom content” editor in the editing menu of the embed to provide the identifier of the element in which you want our app embed to be embedded.

 How does the digitization process work?

The digitization process is automatic and runs in the cloud. The VTO App uses the photo collection of your products to try and generate the digital asset.

Once the digitization process is done, the product can be activated and users will be able to try it virtually. 

 What is the difference between active and inactive products?

All your products can be digitized. However, there is a limit to how many products can be proposed in VTO to your users, based on the plan you chose.

Once the limit has been reached, all other products will be “inactive”; hence, the VTO will not be proposed even though a digitized asset exists.

You need to upgrade the plan or deactivate some products to get free slots and activate new ones. 

 Can I change my subscription?

You can change your subscription at any time from the app’s “Subscription” page.

If you upgrade, you’ll be able to activate more products. You can manage and activate products from the app’s “Products” page.

If you downgrade, the number of products you can keep active will decrease.

If you exceed the new limit, the app will automatically deactivate the excess products. You can review and update your active products from the “Products” page.