Fittingbox - Customer Help Center

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Fittingbox - Customer Help Center

PD Measurement

Getting started

PD Measurement

Getting started

PD Measurement overview

[Starter kit for customers] What should I know about the product before adding it to my website?

[How to] Create a dedicated PD measurement page

[How to] Optimize your sales funnel

End-users recommendations

Where should I implement the tool in my customer journey?

Is it necessary to have developer's skills to integer it?

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General questions about measuring the PD

Is the solution reliable for measuring a child's PD ?

Is the solution measuring both "single" and "dual" PD?

Why is it important to get an accurate measure? What happens if I give a wrong PD value?

Does PD Measurement provide Far PD or Near PD?

[How to] Create a support email to ask your customer's PD value

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Integration

[Integration - Getting started] How to integrate API PD Measurement?

[Starter kit for integrators] What should I know before getting started?

[Example of integration] Pop-up integration

Without integration - Standalone PD Measurement page

[Integration] How do I export measurement results to my website?

[Integration] Container size

[Integration] PD Measurement minimal requirements

[Integration] Where can I find my API key?

[Technical support] Can we get technical assistance during the integration process if we need it?

[Troubleshooting] Why PD Measurement do not start

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Customization

What are the customization options available?

How to customize the product according to my brand colors?

I want the function “Copy to clipboard”

Can I add my logo?

I want to change some wording inside the product. Is this possible?

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Accuracy

Is PD value accurate?

Is the PD accuracy the same with and without glasses?

Can I round the PD result on my website?

Why am I getting different PD result when I do the experiment twice?

Usage limits

PD Measurement limitations

Supported Languages

Supported Browsers on mobile & desktop

Usage Issues / Errors

I don’t have a front camera, or it is broken, can I still use the tool?

I have this error : “Unable to detect camera”

I have this error : “It seems there’s an error on our side”

My phone goes into standby mode during the experiment

I have this error : “Card not found”

I have this error : “Iris not found”

I have this error : “Face not found”

What can I do if I have an error?

Why is my camera not working?

What do I do if I need the Monocular PD and not have glasses to wear?

Other issues

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Data protection

How long my data is stored?

Where my data is stored?

What about Data Privacy?

Billing

[As a Module with a VTO License] How many measurement credits are left on my pack?

[As a Module with a VTO License] How does the billing work?

[Without a VTO license] How many measurement credits are left on my pack?

[Without a VTO Licence] How does the billing work?

Release notes and Changelogs

Release Notes

Known issues