Fittingbox - Customer Help Center
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Eyewear Digitization
Virtual Try-On Advanced
To get started
Integration guide
How-to guides
API Reference
Samples
Data privacy
Release Notes and Changelogs
FAQ
[For existing clients of VTO Advanced] Migration v.9 to v.10
Eyewear Digitization
Getting started
Placing an order
Managing an order
Delivery
Photo Delivery on Online Gallery (Widen Web Services)
My account
[For "Standard from Photo" clients] place an order
[For "Premium from CAD 2D and 3D" clients] place an order
PD Measurement
Getting started
General questions about measuring the PD
Integration
Customization
Accuracy
Usage limits
Usage Issues / Errors
Data protection
Billing
Release notes and Changelogs
3D from photo
Getting started
Upload photos
Assets Management
My Account
Virtual Try-On Standard
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Fittingbox - Customer Help Center
Eyewear Digitization
Virtual Try-On Advanced
To get started
Integration guide
How-to guides
API Reference
Samples
Data privacy
Release Notes and Changelogs
FAQ
[For existing clients of VTO Advanced] Migration v.9 to v.10
Eyewear Digitization
Getting started
Placing an order
Managing an order
Delivery
Photo Delivery on Online Gallery (Widen Web Services)
My account
[For "Standard from Photo" clients] place an order
[For "Premium from CAD 2D and 3D" clients] place an order
PD Measurement
Getting started
General questions about measuring the PD
Integration
Customization
Accuracy
Usage limits
Usage Issues / Errors
Data protection
Billing
Release notes and Changelogs
3D from photo
Getting started
Upload photos
Assets Management
My Account
Virtual Try-On Standard
Eyewear Digitization
3D Digitization of Frames
Getting started
Overview of the ordering platform
[Getting started] Configuration of your account
[For clients of Basic quality] How to use 3D From Photo online platform
Placing an order
How do I create an order?
What is the input format required to create an order?
Why has my EAN been automatically turned into 0?
Why do I have to fix some information on my data?
How can I add an item to my order?
How to save as csv ?
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Managing an order
What does the status mean on my dashboard?
How do I print my shipping order?
Why do I need to print my shipping order?
Why did I receive an email about my order?
How do I cancel my order?
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Delivery
As a user, what alerts or email notifications can I get?
How do I change my return address?
How do I add a contact to be informed about incoming delivery?
How do I create a new address for returning items?
Photo Delivery on Online Gallery (Widen Web Services)
How do I download photos from my online gallery?
How can I navigate through my online gallery?
Your Online Photo Gallery (Widen Web Services API)
How to search for assets from Widen API?
How to download an asset from Widen API?
See more
My account
How do I log in to my account?
How do I edit my account information?
How do I update my email address on my account?
How to reset my password ?
How do I find the Fittingbox contact in charge of my contract?
How do I change my billing address?
Why am I not able to edit some information on my profile?
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[For "Standard from Photo" clients] place an order
How do I place an order (Standard From Photo)?
Required inputs when placing a "Standard from Photo" order
Handling Items with Raised Alerts: A Guide to Resolving Detected Issues
Virtual Eyewear Photography Requirements
Frame Width Measurement
Learn more about your Order status - VTO Standard From Photo
See more
[For "Premium from CAD 2D and 3D" clients] place an order
How to place and track an order for VTO Premium from CAD 2D and 3D?
